Payment - Payment is due at time of service via check or online using your credit, debit or checking account. There is a $30.00 fee for all returned checks and a 3.5 % processing fee for credit card payments. All jobs including Move In/Outs over $250.00 require ½ of job amount up front before work can begin.
Access Request - We would request that a key be hidden, given or placed in a combination lock for service. If the staff is not able to get in, a $50 cancellation fee will be charged.
Non-Specific Arrival Times - Due to unexpected interruptions, we are unable to commit to specific arrival times. However, we will give you an estimated blocked time and will strive to meet the estimated time.
Cancellations - Please notify us at least 48 hours in advance if you need to cancel a cleaning. Cancellations with less than 24 hours notice will result in a $50 charge.
Weather - Helping Hands Quality Cleaning will be closed for business when there is severe weather. We will reschedule when possible. However, in some cases cancellation may be unavoidable.
Rate Change/Additional Charges- We reserve the right to reevaluate rates at any time based on the amount of time it is taking to perform our services in order to meet our client’s standards. Also, please note additional charges may apply because of extra work required due to remodeling or frequent cancellations of regular service.
Questions/Concerns - All appointments, cancellations and questions should be directed to owner. Keeping a professional distance from staff will allow them to focus solely on cleaning. It is our desire to provide quality service so all feedback from you is welcome.
Guarantee - We strive to give you the best service at an affordable price. If you are not completely satisfied, please contact us about the area of concern within 24 hours and it will be corrected within 72 hours.
Holidays - We observe the following major holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. If your cleaning day happens to fall on a holiday, we will do our best to re-schedule your cleaning before or after your normal day. If it is not possible to re-schedule, we may have to skip that cleaning.
Breakage - We take every precaution to avoid breakage in your home. Unfortunately, accidents still occur occasionally. If this happens, you will be notified on the Checklist which we leave behind. The broken item(s) will accompany this Checklist. Reimbursement will be made up to $200 with a copy of your replacement receipt or a quote on replacement for a similar item. Items which cannot be replaced due to sentimental or antique value should be reported to us BEFORE service begins. We reserve the right not to touch an item. Reimbursement for items over $200 will be handled by our insurance company.
Termination of Service - We are very grateful for your business. However, for any unforeseen reason, both parties reserve the right to cancel services at any time.
Condition of Service - The interior of the home is expected to be cleared of clutter: Toys are to be put away, laundry put away, dishes in the dishwasher or cabinet. Surfaces that are covered with clutter will not be cleaned.
Referrals - Thank you for choosing us. If you love our service and we hope you do, please refer a friend to us. You will receive $25 off your cleaning and your friend will receive $10.00 off their 2nd cleaning. Thank you for helping us grow and be successful.